Shipping Policy

Shipping Options

Standard Ground: Available in the 48 contiguous states, this option delivers your order within 1-4 business days.
Second Day Air Express: Available in the 48 contiguous states, Alaska, and Hawaii, this option ensures delivery within 2 business days.
Next Day Air Express: Available in the 48 contiguous states, this premium service guarantees delivery in 1 business day.
Priority Shipping: Available for items under 20 lbs, this option provides expedited handling and shipping within the 48 contiguous states.

Shipping Rates

Flat-Rate Shipping: We offer a flat-rate shipping fee of $9.99 on all orders, providing an affordable and straightforward option for your purchases.
Free Shipping: Enjoy free shipping on orders over $99! This offer is applicable only to the 48 contiguous states. For orders to Hawaii, Alaska, and Puerto Rico, please add products to your cart to calculate shipping costs.

Handling Times

Same-Day Handling: Most orders placed by 2 PM PST are processed and shipped out on the same day, ensuring that your products arrive as quickly as possible.
Drop Ship Orders: For most drop ship orders placed by 10 AM PST, we also offer same-day handling. This ensures that products shipped directly from our suppliers are sent out promptly.

Oversized Items

Special Handling: Some oversized items may require special handling, resulting in additional shipping charges or exceptions to our standard shipping policy. Details for these exceptions will be provided on the product page, or you can contact our customer service for more information.

Shipping Carriers

Providers: We utilize both USPS and UPS to ship our orders, selecting the most appropriate provider based on the size, weight, and destination of your order to ensure efficient delivery.
Tracking Information: Once your order is shipped, we will provide you with a tracking number so you can follow the progress of your delivery.

Contact Us

For any questions regarding our shipping policy or your specific shipping needs, please contact our customer service team:

Phone: 1-844-587-6937
Email: sales@aokpower.com
Customer Service Hours: Monday to Friday, 9 AM to 5 PM PST